Great service from Bartons Mitsubishi

Dear Mark,

I am sending you this email to inform you of the great service we received from your whole Mitsubishi team. On Wednesday last week, my son and I called in to look at getting him a Lancer SX. Colin Lamb and Michael Atkinson were great. I spoke to Colin on the phone on Thursday and stated I was now interested in a VRX for myself. Got the rough price etc. My son and I called in that night, Michael sat down and quoted both cars for us. Liked what we saw, sat with Jonathon (great guy, for a "finance" person) I got instant approval and he worked hard to get the lowest deposit for my son. Received approval Friday.

On Tuesday night this week, I called in again and stated that we now wanted another SX and my girlfriend would be in soon. She signed up that night and is taking delivery today at lunch time. Not bad, 1 and half days for delivery including the Xtra Pack.

Long story short, we went to look at buying one car and have walked out with three. The only reason for this is because your staff made the experience enjoyable and easy. They work some long hours to get the results for your business and deserve the recognition. I trust their bonuses/commission (if any) reflect this great service.

After only driving the car 50km this morning, I now agree with the motto "LOVE THAT CAR".

Keep up the good work

Mr. R Arthur - QLD

Excellent new car purchase

Mark,
 
I would just like to send a personal note of thanks to yourself and particularly Darryn for the way in which the purchase of our new car was handled over the last couple of week.
 
I found Darryn to be extremely helpful, positive, attentive and honest in his dealings with myself and Michelle and appreciate the input you had in the background.
 
The car is excellent, as was the experience -  we will look out for opportunities to refer.
 
Thanks again and speak soon.

Mr. J Morris - QLD

Thank you for your input

Mr V Gatt - QLD

All the staff are very professional

Hi Mark,

I have just finished speaking to Jason from Broadwater Building and Carpentry P/L.  His Salesperson was Michael Jager and also did finance with Jonathan.  He said they are the most genuine guys he has every dealt with in the industry and will only use them in future.  The dealership as a whole is well presented and all the staff are very professional.

Thank you.

Virtual Customer Care

Ms S Ray - VIC

Appreciation for the warranty service performed

Dear Sir/Madam

This is a short note of appreciation for the warranty service performed on my Triton Ute on Friday 20th January.

Unfortunately I was not able to give any warning or make a scheduled appointment as the dash engine indicator lights came on as I was part way through journeying form North Queensland to Newcastle.  Further I neeeded to be in hospital on the Monday for a heart condition.

Your service consultant Hayley Rankin provided outstanding assistance and went out of her way to help me.  She apparently requested that workshop schedules be moved around and managed to "fit my vehicle in".  She kept me informed and reassured me that I would be able to keep my medical appointment, which I was able to do.

All in all, a big thank you to Hayley and your team. Mitsubishi is well represented by Bartons Bayside.

Kind Regards

Mr A Bailey - NSW

First class service

Good morning Mark,

Recently my car underwent a number of warranty repairs in your workshop. I know I’m a bit of an old woman and hard to please so trust me, if there was a problem I’d certainly let you know.. But I have to say the repairs as far as I can tell are near perfect and the service I received from Darren, Katrina and whoever the mechanic/s were involved was absolutely first class. I have been extremely impressed with Bartons since I first saw your vehicles advertised on the net and would like to sincerely thank everyone concerned for their efforts and their patience.

There were of course issues with the vehicle x manufacture which should never have occurred. That is a reflection on GMH – after all these years they still have a way to go – but certainly it is no reflection on your dealership. You saved the edge being taken off that new car experience for me and again I thank you and your team.

Kind Regards,

Mr G Shipp - QLD